Warranty & Returns
Red Star Traders, LLC
Web Direct Sales Warranty/Return Policy
Continental United States of America
9/10/10
Two Types of Returns
- Warranty return defined as a product found to be defective under the Warranty criteria established below.
- Dissatisfaction defined as any return reason outside the Warranty criteria below. This would include customer dissatisfaction in the performance, color or usability of the product or buyer's remorse.
Product Return Process
- Customer is required to call RST customer service line (877) 924-2090 ext 713.
- RMA is created and logged.
- Customer is emailed a return label with instructions to place label on the outside of the box.
- SMALL PACKAGE ITEMS: UPS Shipping label contains the RMA and address to for product to be returned to Network Logistics Inc. (NLI).
- LTL ITEMS: CEVA Logistics is notified, by RST CS, with pick up directions for products going back to CEVA.
- SMALL PACKAGE ITEMS: Customer is given instructions to affix label to box and take to the nearest UPS Store for return shipping to NLI.
- Product arrives at NLI or CEVA and logged in against the RMA number on the RST Returns Log.
- NLI or CEVA inspects all return items for completeness.
- For defective product that cannot be repaired, NLI or CEVA places product in RAN area for future disposition.
- NLI or CEVA notifies RST Customer Service with a daily receiving LOG with the condition and details of returned product.
- FOR DISSATISFACTION RETURNS: RST CS issues credit to customer through Google Cart for total amount of the original purchase less 15% restocking fee less the cost of return shipping.
- FOR WARRANTY RETURN: based on NLI or CEVA inspection, product is refurbished and returned to customer or replacement product is shipped to the consumer prepaid. If repair is not possible and replacement is not available a refund is issued for the full amount paid.
Red Star Traders Warranty For All Products
(Length of warranty may vary by product category as necessitated by market requirements. A printed copy of the following will be placed in the user's manual of all products and printed online under WARRANTY INFORMATION.)
- RED STAR TRADERS, LLC (RST) hereby warrants that RST Living and RST Outdoor products to be free from defects in the material or workmanship to the original consumer purchaser for a period of one (1) year from the date of purchase. The word "defects," as used in this warranty, is defined as a defect which impairs the utility of the product.
- RED STAR TRADERS, LLC (RST) hereby warrants that RST Marine products to be free from defects in the material or workmanship to the original consumer purchaser for a period of two (2) years from the date of purchase. The word "defects," as used in this warranty, is defined as a defect which impairs the utility of the product.
- This warranty is expressly limited to the repair or replacement of RST products having defects in material or workmanship. If a component is determined to be defective, within the terms of the warranty, RST will furnish a replacement component at no cost. If the entire product is found to be defective, upon inspection by RST, RST may repair or replace the product at its sole discretion.
- This warranty applies under conditions of normal use, but does not apply to defects that result from intentional or accidental damage, negligence or unreasonable use.
- This warranty applies only to product purchased and shipped to customers in the Continental United States.
- All implied warranties arising under state law are limited in duration to the applicable warranty period. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
- Liability for incidental or consequential damages is excluded to the extent exclusion is permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- This warranty gives you specific legal rights and you may also have other rights which vary from state to state, within the Continental United States.
- Immediately report any defect to RST by calling (877) 924-2090 X713 or you can send email to customerservice@redstartraders.com. You must include a copy of your sales receipt or other proof of purchase for warranty consideration. A return shipping label will be emailed to you with directions on how the product will be picked up.
- In the event that a package arrives damaged, refuse the shipment and contact RST by calling (877) 924-2090 X713.
- To the extent permitted by law, all sales of RST products are governed by Utah law, without giving effect to its conflict of law provisions.
Red Star Traders Satisfaction Warranty
- You may return new items sold and fulfilled by redstartraders.com within 15 days of delivery for a refund of the cost of the product (not including the original shipping fee) less a 15% restocking fee. The RST product must be returned in the original packaging, including any accessories, manuals, and documentation to receive the allowable refund. You will be required to pay the cost of return shipping to Red Star Traders. The return freight fee along with the 15% restocking fee will be deducted from the amount credited to your bank account.
- Items must arrive at our warehouse within 45 days of the original delivery to you to qualify for a refund.
- RST will pay for the return shipping costs ONLY if the product was shipped to you in error.
- You can expect to receive your refund to be credited to your bank account within four weeks of the receipt of the product at our warehouse.
- To receive a refund, you must contact RST by calling (877) 924-2090 X713 or you can send email to customerservice@redstartraders.com. You must provide a copy of your sales receipt for return consideration. A return shipping label will be emailed to you with directions on how the product is to be returned. In the case of packages that can be shipped by UPS, you will be instructed to affix the return label to the package and drop off at any UPS drop-off location. In the case of products that cannot be shipped by UPS, you will be contacted by CEVA Logistics for a pick up appointment.
- To the extent permitted by law, all sales of RST products are governed by Utah law, without giving effect to its conflict of law provisions.
Corporate Offices:
1775 West 2300 South
Salt Lake City, UT 84119
Tel (877) 924-2090
Fax (801) 924-2091
Map
